Custom Products: 

We value your business and your satisfaction is what matters most.

Due to the custom nature of our custom products, we do not accept returns, exchanges or cancellations.

Please contact us if you have any problems with your order.

Instock Products:

We value your business and your satisfaction is what matters most. If you are not satisfied with your purchase, you may return it to us following these guidelines:

To return merchandise for any reason:

• All returns do require a Return Authorization number. Please contact us at returns@housecandy.net or by phone at Phone: 713-714-7990 for a Return Authorization. This number must be clearly displayed on the outside of the return package.
• Shipping charges, either way, are not refundable.
• Returns must be requested within 30 days of the original ship date.
• Products must be returned in original packaging and in original condition.
• Returns will be subject to a 25% restocking charge.
• Returns must be shipped back to us, prepaid, to the distribution center noted in the upper right hand corner of your original packing slip.
• ”Special Buy” items are final sales and cannot be returned.
• Return shipments that are not prepaid will be refused.
• Unauthorized returns will be refused.
• Credit will be issued for merchandise only upon receipt and inspection of returned merchandise, less restocking charge and handling fee.

Damaged merchandise:

For products with Manufacturing defects, please contact us at Phone: 713-714-7990 or by email at returns@housecandy.net and we will assist you with a replacement or a refund. If your order arrives damaged due to shipping, keep the original shipping cartons and all packing materials for inspection by the carrier. Please contact us at returns@housecandy.net to discuss.

Mistakes do happen

We make every attempt to avoid errors in pricing, product information and product availability. If an error does occur, we reserve the right to correct it and we apologize for any inconvenience it may cause.